Terms and Conditions

Order shipping times

  • Metropolitan Region: 3-7 business days
  • Other regions: 9-15 business days
  • International shipping: 9-18 business days depending on the country
  • Palestino is not responsible for paying taxes or customs fees that may apply to each country.

Shipping time is considered from the moment the order is accepted and processed.

Returns & Exchanges

Product change:

  1. Send an email totienda@palestino.cl indicating:
    1. Name and surname.
    2. Purchase confirmation code (5-digit number).
    3. Product purchased that you wish to exchange.
    4. Product for which you want to exchange the purchased product.
  2. Wait for a response confirming the change. All product changes are subject to stock availability and must be from the same year as the product purchased
  3. Once you have received the confirmation email , go to the La Cisterna Municipal Stadium (Av. El Parrón 0999, La Cisterna) from Monday to Friday from 10:00 a.m. to 4:30 p.m. Request the order at the concierge, where the person in charge will check that the product is in good condition.
  4. To make an exchange, the product must be in perfect condition and with its label.
  5. The deadline to request a change is 15 business days from when the order was received.
  6. We do not have a physical store

Returns

1. No refunds will be made

Other considerations

  • We do not have an online purchase and in-store pickup service. All purchases made through our online store are delivered to your home.
  • The contact email for questions, comments, suggestions and/or complaints istienda@palestino.cl
  • We do not offer name and number printing service on t-shirts.
  • Offers valid only in online store
  • We do not have a physical store