Order shipping times
- Metropolitan Region: 3-7 business days
- Other regions: 9-15 business days
- International shipping: 9-18 business days depending on the country
- Palestino is not responsible for paying taxes or customs fees that may apply to each country.
Shipping time is considered from the moment the order is accepted and processed.
Returns & Exchanges
Product change:
- Send an email totienda@palestino.cl indicating:
- Name and surname.
- Purchase confirmation code (5-digit number).
- Product purchased that you wish to exchange.
- Product for which you want to exchange the purchased product.
- Wait for a response confirming the change. All product changes are subject to stock availability and must be from the same year as the product purchased
- Once you have received the confirmation email , go to the La Cisterna Municipal Stadium (Av. El Parrón 0999, La Cisterna) from Monday to Friday from 10:00 a.m. to 4:30 p.m. Request the order at the concierge, where the person in charge will check that the product is in good condition.
- To make an exchange, the product must be in perfect condition and with its label.
- The deadline to request a change is 15 business days from when the order was received.
- We do not have a physical store
Returns
1. No refunds will be made
Other considerations
- We do not have an online purchase and in-store pickup service. All purchases made through our online store are delivered to your home.
- The contact email for questions, comments, suggestions and/or complaints istienda@palestino.cl
- We do not offer name and number printing service on t-shirts.
- Offers valid only in online store
- We do not have a physical store
